The following are the Terms & Conditions for Travel Central Vacations (“Company” or “Companies” and are also applicable to all brands and websites owned and operated by Travel Central Vacations, as well as affiliates and affiliate brands of Travel Central Vacations:
This Agreement describes the terms and conditions applicable to the services available through our Sites (“Site” or “Sites”) and through our offices based in the USA. This Agreement describes your responsibilities and among other things, limits the liability of Travel Central Vacations Before submitting a travel information request or an account registration form and/or using any of these services, please read all of this Agreement carefully. By accessing any areas of this Site or by using our services, users (“Users” or “you”) agree to be legally bound and to abide by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, YOU MUST NOT USE THIS SITE OR OUR SERVICES. Travel Central Vacations reserves the right, in its sole discretion, to amend this Agreement at any time by posting the amended terms on this Site. The amended terms shall be effective from and after the date that they are posted on the Site.
You, the User, acknowledge that all content included on this Site or in documents received by mail, e-mail or fax, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively “Content”) are intellectual property and copyrighted works of Travel Central Vacations and/or various third-party providers (“Providers”). Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
The services of Travel Central Vacations are intended for personal or wholesale use. The content and information given to you, including without limitation, price and availability of travel services, as well as the infrastructure used to provide such content and information, is proprietary to Travel Central Vacations or its suppliers and providers. Accordingly, as a condition of using our services, you agree not to use this Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is unlawful or prohibited by these Terms & Conditions. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Site. In addition, you agree not to access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Travel Central Vacations; Violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to this Site; Take any action that imposes, or may impose, in the discretion of Travel Central Vacations, an unreasonable or disproportionately large load on the Travel Central Vacations infrastructure; or deep-link to any portion of this Site (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Travel Central Vacations
Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Site are provided on an “as is”, “as available” basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made regarding the availability of products and/or services on this Site or, where applicable, at any participating retailer or retailer location; that use of this Site and all software, products or services associated with this Site will be error free; regarding the results that may be obtained from the use of this Site; regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site; or regarding the performance or non-performance of this Site. You expressly agree that the use of this Site is at your sole risk.
IN NO EVENT SHALL TRAVEL CENTRAL VACATIONS, INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, OR PROVIDERS (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, the Covered Parties accept no responsibilities for any damage and/or delay due to Provider cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government restraints, weather or causes beyond the Covered Parties’ control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Provider’s breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site or Company. No Covered Party shall be responsible for any Provider’s failure to comply with these Terms and Conditions nor for any Provider’s failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site or Company, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Travel Central Vacations in connection with the use of this Site or Company. All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, “Comments”), shall be and remain the exclusive property of Travel Central Vacations and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining your specific consent. For example, your Comments could be used on this Site and in radio, television and print advertisements. Your first name, first initial of your last name, and town and state may be used with any Comments you submit. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.
Before working with, using the services of, or booking through Travel Central Vacations please read the following:
Travel Central Vacations offers many consultation, advisory, and trip management services including but not limited to planning and building of vacation itinerary, destination research, client research as it pertains to travel, routing, negotiating, etc. Travel Central Vacations offers booking/broker services to select clients such as airline tickets, accommodations, rental cars, vacation packages, villa rentals, apartment rentals, private, small and large group tours, classes, museum and event ticketing, rail ticketing, group travel, cruises, resort stays, and corporate incentive programs.
GENERAL CONDITIONS
Services and/or bookings may be prepaid on your behalf and cannot be changed once payment is applied. Travel Central Vacations may charge part of the trip cost through our merchant services, and another part directly to the supplier/vendor depending on what Travel Central Vacations has negotiated with the supplier/vendor and/or how the bookings are packaged.
Consultation Fee: Travel Central Vacations may charge a fee to begin research, planning and packaging travel services. Our current fees can be found on our website and are subject to change at any time without notice. Additional fees may apply for excess research and/or planning.
Forms of Payment: Travel Central Vacations accepts Debit Cards, Credit Cards, in some cases Personal Checks and Business Checks. The “Total Charges” that you will pay for using our services will always be disclosed to you before you are asked for final payment.
Cancellation Fees: You are responsible for any cancellation fees that occur should you decide to cancel your trip. Along with cancellation fees charged by Travel Central Vacations, our vendors and/or suppliers may also impose a cancellation fee. If the cancellation fee is above and beyond that amount you have paid into your trip at the time of your cancellation, Travel Central Vacations will invoice and charge any card on file for the balance due to cover all cancellation fees.
Once you have paid in full and/or your trip has started, substitutions, cancellations or changes are not possible for any reason.
Refunds: We do not offer or pay any refund for any of our services once payment is received. There is a 100 % penalty for a NO SHOW on any services we book, regardless of the terms of the specific vendor or supplier. If you have paid in full, and then cancel more than 90 days prior to departure we will do our best to get any refundable amount credited or returned to you from our vendors and/or suppliers, but we cannot guarantee a refund.
By paying a consultation fee, placing your deposit for travel, or paying for our services in any way, you agree that you have read and understand Travel Central Vacations’ no refund policy.
Chargeback Policy: If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we’ve provided you. Travel Central Vacations considers credit card chargebacks to be fraud if you made no reasonable effort to notify us that a problem existed, or to resolve or clarify a situation or matter. You agree that you will not chargeback any amounts charged to your credit card by Travel Central Vacations or its vendors and/or suppliers If you chargeback a credit card charge for a payment initiated by you, you agree that we may recover the amount of the chargeback, as well as the chargeback fee of $150 by any means we deem necessary.
Exchange Rate: In the event of a currency exchange fluctuations between the Dollar and the destination currency, Travel Central Vacations reserves the right to adjust accordingly the cost of the “trip” or “trips”. Your currency exchange rate is not locked until final payment.
Special Needs: If you have special needs (e.g., wheelchair accessible room) you must tell your Travel Specialist in advance and verify that special needs can be met. So long as you give advance notice before paying your deposit, your accommodation reservation will be refunded, canceled or modified if special handicapped needs cannot be met.
Disabilities: Any preexisting physical, mental or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of travel planning.
A medical release form may be required to participate in adventure programs and other programs involving physical exertion offered by Travel Central Vacations This is noted in the description of such trips.
Age of Travelers: All suppliers have a different age requirement for booking and check-in. In most cases, there must be at least 1 (one) guest 21 years of age or older, in each room and during a service.
Frequent Traveler Points: Frequent traveler points, upgrades, certificate vouchers and other discounts or incentives will not apply to Travel Central Vacations’ services.
Service Issues: Proper protocol must be followed to report any issues. Failure to do so will eliminate our ability to properly handle the issue, and Travel Central Vacations will not be held responsible for any loss that occurs due to the issue.
Issue Protocol: If you experience an issue with a service or tour, you must first contact the number or numbers of the service provider listed on your voucher, itinerary or other documentation. If you are unable to reach someone at the numbers provided, you must call the emergency number of the country you are visiting and of the service provider. If you are unable to reach someone at that number, you must then contact the USA office. If it is after hours, you must call the USA emergency number. Once you have reached the service provider, you must fully explain the issue and provide them with a contact number to reach you. If the issue is not resolved to your liking, you must call our office to inform us of the issue. If our office or our emergency number is not contacted, we will not be able to assist you with your issue, and we will be unable to offer a resolution that is speedy and fair.
If you experience an issue with a hotel or other overnight accommodation, you must first contact the property manager to see if the issue can be resolved at the property. If not, please follow the protocol for service or tour issues.
Complaints: Should any complaints arise with regards to any services, accommodations or tours, the matter must be promptly reported by the guest to the tour leader if on a tour, to the hotel AND directly to Travel Central Vacations Travel Central Vacations will supply you with local and international numbers for any problems that arise. All complaints will be dealt with fairly and without delays. The guest must notify Travel Central Vacations within 12 hours of any issues during the period of their stay in order for Travel Central Vacations to take immediate action so as to solve the matter during your stay. Travel Central Vacations and its subsidiaries will not be held responsible for any complaints received after the fact or after you have departed from the hotel, villa or service which the complaint applies. If Travel Central Vacations is not immediately notified and we are not given the opportunity to correct the problem we cannot be held responsible.
Vendor/Supplier Legal Presentations and Terms of Use are accepted by Travel Central Vacations on your behalf. Your acceptance of the Terms & Conditions presented to you in this document extends to the terms and conditions of our vendors and suppliers.
Documentation: You are fully responsible for having accurate and current travel documents, visas, passports, enhanced driver’s license/real ID compliant licensing, and the like to travel domestically and/or internationally. Please read your documents in full to make sure you are following the rules as presented by the governing body of said document. As an example, US passports must be current 6 months or more after your date of return to the United States. If not, you must renew your passport before departing for your trip.
Travel Central Vacations will not be held responsible for delay, cancellation or deletion of any service due to improper documentation.
VENDORS, SUPPLIERS AND PARTNERS
Terms of our vendors, partners, and suppliers: Travel Central Vacations will accept the Terms & Conditions and all similar Terms of Use of the suppliers, brands, hotels, cruises, tours, and any other travel service companies on your behalf. By accepting Travel Central's Terms & Conditions, you are also accepting these terms.
Travel Protection: Travel Central Vacations strongly encourages the purchase of travel protection to cover possible additional costs (lost airline tickets, loss of luggage, trip delay, illness, medical evacuation, etc.)
If you choose not to or fail to purchase travel insurance, you are fully responsible for any costs related to the cancellation or delay of your trip. Refunds are not possible for any reason, so please protect your travel investment with travel insurance. Comprehensive travel insurance benefits may include trip cancellation, interruption, travel delay, lost baggage, worldwide health & medical coverage, emergency medical evacuation, hurricane protection, and more.
By visiting our website, signing supplied client information sheets and/or booking any service, you agree that you have read the Travel Central Vacations’ travel protection recommendations. You fully understand that travel protection is your decision and responsibility.
Your e-signature accepting these terms will also be considered confirmation that you are voluntarily declining travel policy should you choose not to purchase a travel protection policy. You are responsible for purchasing travel protection.
Airfare: If you choose to have Travel Central Vacations assist and/or book your air travel, you are responsible for fully reviewing the booking and letting Travel Central Vacations know within 8 hours of any errors in names, dates, etc. If you do not do so and an error is found, even if the mistake was that of Travel Central Vacations’, you will be fully responsible for the cost of any changes necessary to make your ticket valid and usable for the party intended.
In addition, the following terms and conditions apply to Travel Central Vacations booking your airline services:
Accommodations and Special Requests: Accommodations and services made available through Travel Central Vacations’ website or offices are subject to the disclosed terms and conditions.
All accommodation reservations are guaranteed for double occupancy (one double bed or two twin beds unless you have requested otherwise). Other reservations for apartments, villas, etc. will list the services booked on the voucher issued and/or details provided on your final itinerary. Travel Central Vacations requests that our accommodation suppliers provide non-smoking rooms. However, room assignments are based on availability and are at the accommodation’s discretion. We cannot guarantee a non-smoking room, nor can we guarantee you will have one bed or two. If you have special requests (such as smoking room, pet accommodations, type of bedding, connecting rooms, view, floor location, etc.), you must call the accommodation and verify that special requests can be met after your reservation is confirmed. Travel Central Vacations makes no guarantee that special requests will be met. An accommodation reservation cannot be refunded, canceled or modified on the basis that a special request was not (or could not be) met by the accommodation.
Accommodation Star Ratings: Travel Central Vacations’ star rating system is provided for your reference. Like other well-known accommodation rating systems, Travel Central Vacations uses a number of factors in evaluating the quality of participating accommodations such as: size of rooms, decor/furnishings, amenities, public areas, hospitality services, maintenance/housekeeping, reputation, etc.
Travel Central Vacations screens participating accommodations carefully and updates our information periodically to ensure the validity of our ratings. Our ratings systems may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is identical to or consistent with any other star rating system.
Hotel and Accommodation Rating Systems: Travel Central Vacations is not responsible for the rating systems presented in the US or to any destination you travel to with or because of the suggestion of any of Travel Central Vacations The US rating system is generally different from other countries, and also changes without notice. Therefore, Travel Central Vacations uses its own star rating system. This system may not be the same, or a match to your destinations rating system.
Late Arrival and Failure to Check-in on First Night: If you are going to be delayed, cannot meet your transfer or find that you cannot check in to your accommodation on the date and time you requested, you must contact the accommodation and any other service providers affected to let them know. If you fail to check in to your accommodation on the day of your reservation and do not alert the accommodation, Travel Central Vacations or the service provider, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
RENTAL CAR SERVICE
The following terms and conditions will apply to rental car requests made:
Vacation packages available through Travel Central Vacations will be subject to the published conditions of carriage and, as appropriate, rules of the applicable airline, accommodation, car rental company, or attractions and services provider. The following terms and conditions will apply:
The following terms and conditions will apply to rental car requests made:
As of February 06, 2012, DOT regulations require that we post the following to our Terms & Conditions for vacation packages that include airfare:
Please be aware of:
Travel Central Vacations and all of its partners, suppliers, subsidiaries and affiliates, make every effort to honor the package price quoted originally, however; under certain circumstances your price may be subject to increase prior to full payment due to an increase in the cost for one or more of the travel components of your package. By booking through Travel Central Vacations, you expressly acknowledge your acceptance of these conditions applicable to your purchase.
ADDITIONAL TRAVEL & ACCOMMODATION TERMS AND CONDITIONS
In addition to any terms and conditions described above, the following terms and conditions apply to Travel Central Vacations’ custom trip planning services: